Article Review

Title of the Research:

A PERCEPTION SURVEY ON WORK SATISFACTION; A CASE OF STAFF HAL EHWAL PELAJAR AT UiTM SHAH ALAM

Summary
A survey was carried to determine job satisfaction among the staff. The objectives were to identify the possible causes and factors that could effect their job satisfaction. Also to look into their recommendations to improve their job satisfaction, that is what could be done to improve their level of satisfaction.
The questionnaires were divided into four parts. Demographic profile, different aspects of job satisfaction ( working environment, supportive co-workers/supervisors, compensation and benefits, and career development opportunity), factors contribute to job satisfaction 9 challenging job, compatibility between interest and work, equitable salary, good relationship with supervisor, good relationship with peers, opportunity for personal development, opportunity for promotion, pleasant working environment, recognition of work, reward based on performance and trusted to do job with minimal supervision) and recommendations to improve job satisfaction ( respondents’ opinion ).
From the findings, good relationship with peers trusted to do job with minimal supervision and compatible between interest and work were selected as the most agreeable factors that contribute to employees job satisfaction for staff at Hal Ehwal Pelajar in UiTM Shah Alam.


Research Methodology
The research involves quantitative data collected only ( distributing questionnaires). The questionnaires were distributed to the sample and collected back for the data to be analyzed. Data collected were tabulated and analyzed based on frequency and percentage using statistical package for Social Science (SPSS) which lead to findings and recommendations of this report.
Critiques:
1. Overall, this study is all using survey research, to get respond/feedback from respondent, using cross-sectional
2. Researcher should also interview respondents to get their true / verbal opinion at the work place, because the study is on the situation at the work place. Should also observe at the work place to get proof.( from the findings , 5.6% responded negatively -disagree that the organization provided pleasant working environment at their work place )
3. Should compare between two groups, give treatment to one group ( provide enough facilities ) then conduct survey between both group and make comparison
4. By using or depending solely on questionnaire as a tool in testing the result of the survey is not enough. Respondents tend to be biased in marking the questionnaire.
5. Researcher should also look into the causal on job dissatisfaction, so must combine the causal and effect relationship. If look into job dissatisfaction, the benefit is to provide solution to overcome the dissatisfactions among the staff. From the findings there are some percentages with no ticks ( meaning they did not satisfy at all ), but no question on the element of dissatisfactions.