ENGLISH LANGUAGE COMPETENCE AMONG SECURITY PERSONNEL IN FACULTY OF MEDICINE UNIVERSITY TECHNOLOGY MARA


1. CHAPTER 1

1.1. INTRODUCTION AND THEORITICAL FRAMEWORK

Faculty of Medicine is a new faculty in UiTM , located in Selayang, Sg Buloh Selangor and Telok Intan, Perak. Consist of 500 staff ( majority are medical doctors ) and administrative staff and 400 students. and Selangor.

The security personnel who are working with UiTM must have basic qualification Sijil Rendah Pelajaran (SRP) , but now many of them are Sijil Pelajaran Malaysia (SPM) holders. How ever, for security duty, UiTM has not stated as a policy ; that is qualification in the English Language is not a compulsory requirement. Because of that, not many of them able to speak or write using English Language well.

As time goes by, at faculty of Medicine, majority of the staff especially medical doctors, students who are studying and majoring in medical or even visitors who are coming to our campus are using English language as their spoken language. This situation is now become a culture and every staff including security personnel must able to speak and communicate with them using English because basic duty as security personnel, is greeting people who enter or coming to UiTM.

UiTM is now playing a vital role to be one of the world class universities and must posses a world class standard that is using L2 ( English language ) as its L1. Every one on campus must be able to speak or communicate among them using international language - English language; with other staff, students and visitors.

However, not many security guards are able to communicate using the English language. Therefore, this study intends to look into the matter; what to be done in making sure all the staff is at par with others on campus, not just in identifying their capability but also to identify weaknesses and strength in planning the suitable programs for them.

1.2. PROBLEM STATEMENT

Presently Faculty of Medicine UiTM stressed on the need to have a workforce that can fulfill UiTM inspirations, that is to achieve world Class University. Security department is working very hard in educating all of our security personnel towards achieving this inspiration by telling them to speak using English language with their colleagues, other staff and students at the university.

No studies have been made on the matter yet; for example: are they capable in using standard/proper English language?, facing problems in pronouncing words? / Grammatical error? There has been no specific mechanism to measure their capabilities in using the language so far.

1.3. STATEMENT OF PURPOSE
This study is carried out with the following objectives, taking into consideration some aspects in the problem statement:

i. To identify the level of competence of security personnel in using English language when they communicate or speak

ii. To identify steps taken to improve English language among security personnel

iii. To identify the pattern of English language used when communicating with others

1.4. RESEARCH QUESTIONS

i. What level of English competence they posses when communicating
ii. What steps taken to improve English language among the security personnel
iii. What pattern of English language used when communicating


2. CHAPTER 2


2.1. REVIEW OF LITERATURE

1. THE IMPORTANCE OF ENGLISH AT WORK FOR THE SECURITY GUARDS AT UiTM




3. CHAPTER 3

RESEARCH DESIGN AND METHODOLOGY

3.1. RESEARCH DESIGN

This study will involve only quantitative design. The questionnaire will be designed and distributed among the security personnel working on campus at Faculty of Medicine UiTM Selayang, Sg Buloh and Telok Intan campuses. The data will be analyzed using graph and chart.

3.2. SAMPLE SIZE

Target sample will consist of 70 of the security guards which will be picked up at random in UiTM Selayang, Sg. Buloh and Telok Intan. However, not all security guards can be met at one time because they work in shift work.

3.3. INSTRUMENTATION

Questionnaire shall be distributed to the security guards in UiTM Selayang, Sg. Buloh and Telok Intan, by hand, because they are working at the same place. Each questionnaire shall be attached with written envelope. Respondent will send back using self address envelope to surveyor . I will make each respondent tick/answer each question.

3.3.1. The instrument will be used:
3.3.1.1. Questionnaire

3.4. DATA COLLECTION

This study will be carried out at UiTM Selayang, Sg. Buloh and Telok Intan distribute questionnaire and collect back. The duration for distributing/collecting questionnaire will be done in one month. Security guards are working on shift and one day able to meet 7-8 of them.


3.5. DATA ANALYSIS

3.5.1. Data collection:
3.5.1.1. The data from the questionnaire will be treated on frequency. The score of the test will be evaluated and analyzed to identify suitable programs or courses for them

3.6. RESEARCH ETHICS

The data from respondent will be treated as confidential. Permission will be asked to carry out research.

3.7. CONCLUSION

Based to the findings, proper programs can be arranged like competency tests etc. All the security guards must attend all the programs would be arranged to develop competency.

References:

Mohd.Faizal Hanapiah.(2002, September 24-26). English Language and the language of development. The Star Online. Paper presented at International Conference IPBA

Ahmad Sarji A.A.editor,(1993), Human Resource Development: The Education and Training Aspects by Ungku Abdul Aziz. Malaysia’s vision 2020. Petaling Jaya: Pelanduk Publication


Ridge, B. (2004). Bangsa Malaysia and Recent Malaysian English Language Policies. Journal of Current Issues in Language Planning, Vol.5,No.4, p. 414-417.